Wearable and phone-sensor data (steps, heart rate trends, sleep stages, activity levels) reflects the accuracy of the originating device and its manufacturer’s algorithms. myMed does not alter or reinterpret this data — it displays it as received. This data is best used to understand trends and context over time and is not intended to replace clinical-grade diagnostic measurements.

Every data point in the myMed portal is tagged with its source (e.g., “Apple Health,” “Google Connect,” or “Patient entry”) and a timestamp, so you can assess the provenance of any figure you are reviewing.

Both entries remain visible with their respective sources and timestamps, rather than myMed silently choosing one as authoritative.

No. myMed data is intended to supplement, not replace, clinical assessment and in-office testing. It provides longitudinal context — such as sleep and activity trends between visits — that is otherwise unavailable to you.

The intention for future releases is that lab, radiology, and pharmacy data will be imported directly from the originating lab, imaging center, or pharmacy system with the patient’s consent, which should offer a higher degree of source reliability than self-reported or wearable data. Details of these integrations will be confirmed closer to release.

At launch, myMed is accessed through its own secure web portal, separate from your EHR login. Integration with major EHR platforms is under consideration for a future release.

When you log in to the physician portal, an alert is visible on the portal’s front page if any of your patients have values that fall outside the expected reference range. Selecting the alert takes you to your patients list, where the specific out-of-range values are highlighted. myMed does not label any value as “abnormal” — determining whether a reading is clinically abnormal is your judgment as the physician. myMed only flags that a value falls outside a defined reference range.

The physician portal has three account levels within a practice:

• Staff / Nurse. Can enter metrics measured in clinic and manage appointments on the physician’s behalf. Cannot view patient data.
• Clinic Admin. Envisioned as the practice’s physician-in-charge, responsible for assigning roles and enrolling or removing Staff/Nurse and Physician accounts within the practice, and for managing the practice’s subscription seats. The Clinic Admin designation itself does not grant additional viewing access to patient data beyond what a Physician account already has; a Clinic Admin’s ability to view a given patient’s data depends on being the specific physician that patient has authorized, not on holding the Clinic Admin role.
• Physician. Full clinical access to view patient data the patient has consented to share, in addition to everything staff and admin accounts can do. Sharing permission for viewing the patient’s wallet rests with the physician only.

No. myMed data is intended to supplement, not replace, clinical assessment and in-office testing. It provides longitudinal context — such as sleep and activity trends between visits — that is otherwise unavailable to you.

Yes. Once a patient has authorized your access, you can manually add metrics and notes to their health wallet, which the patient will also be able to view.

All data in the patient wallet is the patient’s own data, shared with the physician for review during clinical visits or teleconsultations. It is not intended as a continuous-monitoring feed that creates an ongoing duty to review outside of those encounters.

Data sharing occurs from the patient’s wallet and personal records, not from the clinic’s own record system. Physicians should note relevant findings in their own records during the visit or teleconsultation. With the future release of the myMed EMR, shared data will be able to form part of the clinic’s own record, separate from the patient’s wallet.

As with any clinical documentation, physicians remain responsible for the accuracy of information they personally enter.

The Terms & Conditions are explicit that myMed data is not intended for clinical decision-making. Neither the patient nor the physician should rely on this data alone when making clinical decisions.

Physicians should be advised to confirm with their own malpractice carrier whether using patient-generated health data platforms affects their coverage. The data provided in the app should not be the sole basis of any clinical decision.

myMed is built on Medplum, which adheres to HL7 and FHIR interoperability protocols and supports HIPAA-compliant architecture. myMed’s Terms & Conditions and Privacy Policy are built around the Barbados Data Protection Act.

When a patient shares their wallet with a physician, the entire contents of the wallet are shared, rather than selected data types. Patients also have the option to separately enable sharing their wallet with verified emergency clinics.

No, the physician is not notified if access is revoked. It is important to remember that this is the patient’s wallet, and access is entirely at the patient’s discretion. Physicians should ensure that any relevant data is recorded in their own EMR at the time of review, rather than relying on continued access to the wallet.

The patient owns their data within myMed. Physicians are granted view (and, once authorized, contribute) access, but do not own or control the underlying patient record.

This is addressed in the Terms & Conditions. Data is stored on cloud services adhering to strict security standards and protocols.

The patient owns their data. Physicians should ensure any clinically relevant information has already been recorded in their own EMR during care, rather than relying on continued access to the patient’s wallet.

The patient-facing wallet is completely free for your patients — always. myMed’s subscription applies only to the physician portal; your patients are never charged for storing their records, syncing wearables, or sharing their wallet with you.

Pricing is to be determined, but the subscription will be structured on a per-staff-seat basis, with the practice’s Clinic Admin managing seat assignments and enrollment.

Yes. Every physician receives a 30-day free trial from the day they activate their seat. Extensions beyond 30 days are granted at myMed’s discretion (managed via Super Admin) on a case-by-case basis, rather than automatically.

Unlimited patient connections, with support included.

No, there is no limit on the number of patients a physician can connect with.

myMed does not direct or dictate a physician’s fee structure. Physicians should consult their own billing advisors regarding applicable codes in their jurisdiction.

Physicians participating in early pilots may see benefits such as more informed visits, better longitudinal insight into patient behavior between appointments, and improved patient engagement.

The physician portal is web-based and accessible from any standard browser.

Setup takes only a few minutes once a subscription seat has been activated — free-trial seats onboard the same way.

It is important to remember that this is the patient’s digital wallet, and they are choosing to share information with you. Physicians can record relevant data in their own EMR, but cannot export data directly from myMed. With the upcoming release of the myMed EMR, related features will become available.

Contact myMed’s 24/7 ticket-based support system, available to all physicians.