myMed is a digital health wallet that lets you securely store your health information — including data from wearables, manual entries, and your physicians — in one place that you own and control. You decide what to share, with whom, and when.

Anyone who wants a single, portable record of their health — whether you’re managing a chronic condition like diabetes or hypertension, recovering from a procedure, or simply tracking your general wellness and fitness.

No. You can create a myMed account and start building your health wallet on your own. Connecting with a physician through the app is optional and happens only when you choose to share your wallet with them.

A mobile number or National ID to verify your identity, and a device to install the app or access the web portal.

myMed currently operates in Barbados. Expansion to other Caribbean territories is planned, but availability depends on completing the necessary legal and regulatory groundwork in each country first.

You do. Your wallet is stored in your own digitally encrypted account, and myMed does not sell or share your data with third parties for advertising or unrelated commercial purposes.

Whatever you choose to add: metrics synced from wearables (like heart rate, steps, sleep, and blood pressure), manually entered readings, medications, and information entered by physicians during visits you’ve consented to share.

Yes. You can request deletion of your account and health data at any time through the app or by contacting support@motivelabs.net. We will action your request without undue delay, except where we’re required to retain certain information for legal, regulatory, or record-keeping obligations (for example, financial or legal records) — in which case that specific data is retained only as long as those obligations require, separately from the rest of your deleted wallet.

Only with your separate, explicit consent — never automatically and never bundled with the consent you give to use the app itself. If you don’t opt in, your data is used only to power your own wallet and any sharing you’ve authorized.

Your data remains in your account with no fixed expiry — we don’t automatically delete or lock inactive accounts. It stays exactly as you left it, under your control, until you choose to delete it yourself.

Through the in-app “Share” feature. You choose the physician, and your full wallet becomes visible to them on an ongoing basis — not just for a single visit — for as long as you keep that access granted.

Not currently. Sharing is full-wallet: when you share with a physician, they can see everything in your wallet, not select categories. This is a deliberate design choice, not a limitation — a partial picture (for example, medication data without related symptoms or activity history) can be misleading or unsafe for a physician to rely on. You control this by choosing whether to grant a given physician access at all, and you can revoke that access at any time (see next question). 

Yes, at any time, directly in the app. Once revoked, that physician can no longer view your wallet.

Yes. When you share, your physician receives an alert on their portal the next time they log in, which leads them to your out-of-range values, if any, alongside your consented data.

It depends on their role. Staff and nurse accounts at your physician’s practice can enter clinic-measured metrics and manage appointments on the physician’s behalf, but cannot view your wallet. Only the physician you’ve specifically shared with — or a Clinic Admin who is also your treating physician — can see your data.

myMed flags a value as “out of range” when it falls outside a defined reference threshold — for example, a blood pressure reading above a typical range. myMed never labels anything as clinically “abnormal”; that judgment belongs to your physician, based on your individual health history.

myMed syncs with Apple Health and Android Health Connect (formerly Google Fit), so most popular wearables and fitness apps that report into those platforms can feed data into your wallet.

Multiple times a day, automatically, once you’ve connected a wearable or health app — you don’t need to manually refresh it.

Yes. You can manually log readings like blood pressure, glucose, or weight, and add medications, directly in the app.

Yes. myMed presents graphical summaries of your metrics over weeks, months, and years, so you can see patterns rather than just single readings.

myMed only receives what your device’s own app has been given permission to share with Apple Health or Android Health Connect. Not every wearable shares every category of data automatically — some have to be turned on individually inside your device’s own app, and a small number of metrics aren’t shared outside that app at all, regardless of your settings. If something feels missing, the first place to check is your device’s own app, not myMed. A quick guide for popular devices:

• Garmin (Garmin Connect app): Open Garmin Connect > Settings > Health Connect (Android) or Apple Health (iOS), and check that each data category you want is individually turned on — most are off by default. A few Garmin-specific metrics may not be available to share at all, depending on your app version.
• Fitbit (Fitbit app): Check the Fitbit app’s connected-services settings for Health Connect or Apple Health. Some Fitbit metrics have historically stayed inside the Fitbit app and may not be shareable outside it.
• Samsung Galaxy Watch (Samsung Health app): Check Samsung Health > Settings > Health Connect to confirm which categories are enabled — Samsung Health generally supports a broad range.
• WHOOP: Check the WHOOP app’s own settings for a Health Connect or Apple Health export option; WHOOP has historically shared a more limited set of data outside its own app.
• Oura Ring: Check the Oura app’s settings for Apple Health or Health Connect syncing — coverage varies by metric.
• Withings devices: Check the Withings app’s connected-services settings; Withings generally supports a wide range of categories.
• Xiaomi/Mi Band, Polar, and similar devices: Look for a “connected apps,” “Health Connect,” or “Apple Health” section in the manufacturer’s own app, and enable each category you want shared.
• Apps that connect directly to Health Connect (without a separate manufacturer app step) generally share the full set of categories you approve during setup.

This list is a starting point — device manufacturers update their own app permissions periodically, so if you don’t see an expected category, checking your device’s app settings first is always the fastest fix.

The patient owns their data. Physicians should ensure any clinically relevant information has already been recorded in their own EMR during care, rather than relying on continued access to the patient’s wallet.

An optional feature that allows emergency room staff to view key parts of your wallet if you’re treated at a participating clinic and unable to share it yourself in the moment.

No. It is off by default and requires you to actively opt in through your account settings. myMed will never enable this without your affirmative action. Once you enable it, it stays on until you turn it off — there’s no separate step needed in the moment of an emergency.

Yes, at any time, in the same settings menu where you turned it on.

Your account is protected with multi-factor authentication (MFA), and your data is encrypted and stored in an internationally recognized, HIPAA-aligned data center. myMed is built on Medplum, which is designed to FHIR/HL7 healthcare data standards.

myMed’s Terms & Conditions and Privacy Policy are built around the Barbados Data Protection Act, with legal review by Barbados-licensed counsel.

Contact support@motivelabs.net immediately. This is also the channel for reporting any suspected security incident, and we’ll prioritize and respond to compromise reports accordingly. 

Yes. Creating and using your myMed health wallet — storing your records, syncing wearables, and sharing with a physician of your choice — is completely free for patients. myMed’s subscription fees apply only to physicians and clinics using the physician portal, never to you.

No. There is no cost to you for sharing your wallet with a physician, revoking that access, or using any patient-facing feature of myMed, including emergency clinic sharing.

Reach out to support@motivelabs.net and our team will assist you.

For more about our services view our Terms & Conditions and our Privacy Policy.